Terms & Conditions

Use of This Website

By using Velvet Tulip, you agree to use the website for lawful shopping, browsing, and account-related purposes only. You must not misuse the website, attempt unauthorized access, or interfere with normal store operations.

Products and Pricing

We try to keep product details, availability, images, and prices accurate. Product colors may vary slightly due to screen settings. Prices and offers may change without prior notice.

Orders and Payments

Orders are confirmed only after successful payment or approved order placement. Online payments are processed through Razorpay or other supported payment partners.

• Please provide accurate contact, shipping, and billing information.
• Orders may be cancelled if payment fails, stock is unavailable, or order details are incomplete.

Shipping, Returns, and Exchanges

Shipping and return handling follow our store policies. For damaged, incorrect, or missing items, contact us promptly with your order details and supporting images.

• Review the shipping policy before placing your order.
• Items must be unused and in original packaging for return or exchange consideration.

Account and Guest Checkout

You may place orders as a guest where available. If you create an account, you are responsible for keeping your login details secure and for activity under your account.

Limitation of Liability

Velvet Tulip is not responsible for indirect losses, delays caused by courier/payment partners, technical interruptions, or issues outside our reasonable control.

Contact

For questions about these terms, email velvettulipstorein@gmail.com or call +91 9187653628.