Find quick answers for orders, payments, shipping, returns, and account support.
After placing an order, you will receive an order confirmation by email using the address entered at checkout.
Online payments are processed securely through Razorpay. If payment succeeds but order confirmation fails, contact us with your payment ID.
Orders are usually processed within 1-2 business days. Delivery timelines depend on location and courier availability.
If you receive a damaged, incorrect, or missing item, contact us within 48 hours of delivery with order details and photos.
You can shop as a guest where available. If you use an account, make sure your phone number and email are correct so order updates reach you.
For size, material, stock availability, gifting, or styling questions, send us the product name or product page link and we will help you choose.
Email velvettulipstorein@gmail.com or call +91 9187653628. Support is available Monday to Saturday, 9:00 AM to 6:00 PM.